Article Details

Abstract

To address the issues of single functionality and insufficient content in the service facilities of the lantern festival park, an innovative smart service station is designed. The KANO model is employed to investigate user needs and categorize them into essential, expected, and attractive attributes. The Analytic Hierarchy Process (AHP) is used to establish a hierarchical model of requirements and determine the weight ranking of demand indicators. The Quality Function Deployment (QFD) House is constructed to create an association matrix between user needs and design technical characteristics, identifying the weights of technical features. The FBS model is then introduced to map high-weight technical features into functional, behavioral, and structural design requirements, guiding the design process. The integrated KANO-AHP-QFD-FBS model quantifies subjective and ambiguous user needs into objective and precise design parameters, effectively transforming user requirements into systematic design specifications. This enhances the targeted and practical nature of the design. The smart service station in the lantern festival park delivers efficient and intelligent service experiences for users while providing new research insights and examples for the innovative design of public service facilities in cultural tourism contexts.

Keywords

lantern festival park; user demand; KANO model; Analytic Hierarchy Process (AHP); Quality Function Deployment (QFD); FBS model; smart service station

References

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Funding

Color Lantern Culture and Skill Innovation Key Laboratory of Sichuan Provincial Department of Culture and Tourism 2024 Funding Project (SCWLD-B05)

About the authors

Wen Qiao (1993-), male, Han nationality, from Leshan, Sichuan, teaching assistant, master's student, research direction: service design; Li Wei (1994-), male, Han nationality, from Luzhou, Sichuan, lecturer, master's student, research direction: product design technology and engineering.